Building powerful IVRs for your contact centers has never been simpler. And you can do all this with just a few clicks from inside Power Virtual Agents. You can now create your bot, acquire a telephone number, publish the bot behind it, and have your users talking to it over the phone. I’m excited to announce that we have expanded Power Virtual Agents from a bot builder to a complete end-to-end IVR builder. Interactive voice responses (IVRs) and telephony
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Making it easy to store, transform, reuse, and work with data, a common need for professional developers.Making conversations richer with integrated support for rich multi-media responses (images, videos, adaptive cards, and quick replies).Our third area of focus is adding rich and powerful authoring capabilities-from developer focused features for complex dialog management to low-code experiences such as engaging multi-media responses. 1 We believe these fusion teams of collaborative builders are pivotal to the success of digital projects such as conversational bot building.Īs Power Virtual Agents is part of the Microsoft Power Platform suite, we are continuing to invest in making collaboration across fusion teams easier with capabilities like multi-authoring, Office-like commenting, and more-furthering the vision of Power Virtual Agents as a collaborative bot building tool for teams. With this growing trend, Gartner also claims that at least 84 percent of companies have set up fusion teams. Gartner® describes digital fusion teams as “multidisciplinary teams that blend technology and other types of domain expertise and are often designed to deliver products rather than projects”.
Now, professional developers and subject matter experts can easily collaborate within the same studio to build powerful conversational bots and IVRs.Īnd with this evolution-and the deep and continuing integration of Bot Framework Composer and Microsoft Cognitive Services-it’s also the single, unified conversational AI studio from Microsoft for subject matter experts and developers alike. This new bot building approach combines the advanced functionality of Bot Framework Composer with the ease-of-use and end-to-end bot building experience of Power Virtual Agents. So, that’s why I’m excited to announce that we’re bringing these complementary strengths together into one, single unified bot building studio.
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Power Virtual Agents allows subject matter experts to easily create a bot, publish it to a channel, get analytics and insights and manage it end-to-end-all from a multi-tenant software as a service (SaaS) experience.īot builders have used the existing integration between Power Virtual Agents and Bot Framework Composer to create advanced conversational experiences for over a year now-and it’s proven very popular.Bot Framework Composer allows professional developers to write custom Bot Framework Composer adaptive dialog code, manipulate data, use eventing, and embed conversational cards.Both products are optimized for different audiences and have a complementary set of strengths: Last year we enabled bot builders to use Azure Bot Framework Composer and Power Virtual Agents together to build bots. This evolution focuses on four major themes: Unified bot building for Microsoft As part of this evolution, we’ve also expanded Power Virtual Agents from a bot builder to a complete interactive voice response (IVR) builder by adding end-to-end support for telephony. Power Virtual Agents’ new intelligent bot authoring experience now unifies the sophistication of Microsoft Azure Bot Framework Composer’s pro-code capabilities with the simplicity of Power Virtual Agents’ low-code platform-making it even easier for professional developers and subject matter experts to collaboratively build a bot in one unified Microsoft bot building studio. This year at Microsoft Build 2022, we are excited to announce a set of transformative and new capabilities for Microsoft Power Virtual Agents.
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